Cancellation Policy

TERMS OF RETURN AND REFUND

(a) You may initiate return of Products within the timelines and as per the terms stipulated
under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We
would accept the request for return of such Product subject to the terms of this Policy.
FARM PLAZA, NESVIK will not process return if you have placed the order for a wrong
product model, colour or incorrect Product.

(b) If you have received any Product which is eligible for return in terms of this Policy, we
suggest you to immediately register a request in this regard on the FARM PLAZA. We will
in our sole discretion verify if: (a) the defects and damages in the Products or the non-
compliances claimed in such Products are acceptable by us, or (b) such defects, damages
or non-compliances are due to our default, and will accordingly post verification, accept or
reject the request for return. For such verification, we may request you to send us images
of the damaged or defective product received and/or allow our personnel to schedule a
visit to assess the damage or defect in the Product. Further, to the assessment of the
damage or the concern reported in the return request, FARM PLAZA, NESVIK may in its
sole discretion resolve the issue subject to the assessment report, in a manner as it may
deem fit.

(c) Please be informed that when you opt to cancel or return the Products, upon our
verification of the Products and the documents relating thereto, the refund amount for such
Products which are eligible for return as per the terms of this Policy, will be processed
within a period of 1 business day from the date of us verifying the defect or the non-
compliance in the Product. Your refund will be processed only when the conditions as may
be stipulated by FARM PLAZA, NESVIK are fulfilled. The refund amount will be credited
to the original payment mode opted by you or in your wallet associated with the FARM
PLAZA (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge

that after initiation of refund, it may take additional time for your refund to reflect in your
account which is subject to your financial institution or payment solution provider terms
and conditions.

(d) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’,
as a payment option, you will receive refunds in your bank account (as per the bank
account details provided by you to us) in case the Product is purchased from a third-party
seller made available. However, if the Sale was consummated by FARM PLAZA, NESVIK
, you will receive your refund in your Wallet. We do not make any cash refunds.

(e) The amount claimed as refund will be refunded to you within 15 working days
depending upon the mode of payment chosen by you. Sometimes banks or financial
intermediaries take a longer time to process the refund request. However, if the refund
does not happen by the date advised, you may contact us, and we will gladly help you.

4. CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach out to us on the below contact
details:
Write to us on: myfarmplaza@gmail.com
Whatsapp us at: +91 977 900 2100

ANNEXURE A – RETURN TIMELINE AND CONDITIONS
Category Return Policy
Home & Kitchen ( Pooja Needs,
Electrical, Mops, Brushes & Scrubs,
Furnishing, Stationery, Toys,
Games & Fitness, Kitchenware
Dining )
7 days Returnable
You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product
or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
In addition to the aforementioned conditions, we will
accept the return if you keep the Products in its original
condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful
return pick-up.
Fruit & Vegetables ( Fresh Fruits,
Fresh Vegetables, Herbs &
Seasonings, Exotic Fruits &
Vegetables )
Non-Returnable
Products under this category are non-returnable due to
consumable nature of the Products. However, in an
unlikely event of you having concerns with the wrong
product delivered, quality, freshness or physical
condition of the Product delivered, you may return the
Product on door-step delivery for the aforesaid reasons.Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Dairy & Bakery ( Dairy, Toast &
Khari, Breads and Buns, Bakery
Snacks, Batter & Chutney, Cheese,
Ghee Paneer & Tofu )
Non-Returnable
Products under this category are non-returnable due to
consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality,
freshness or physical condition of the Product
delivered, you may return the Product on door-step
delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Staples ( Atta, Flours & Sooji, Dals
& Pulses, Rice & Rice Products,
Edible Oils, Masalas & Spices, Salt,
Sugar & Jaggery, Soya Products,
Wheat & Other Grains, Dry Fruits
& Nuts )
Non-Returnable
Products under this category are non-returnable due to
consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality,
freshness or physical condition of the Product
delivered, you may return the Product on door-step
delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Disposable ( Plates & Glasses,
Kitchen & Toilet Rolls, Paper
Tissues & Napkins )
Non-Returnable
Products under this category are non-returnable due to
consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality,
freshness or physical condition of the Product
delivered, you may return the Product on door-step
delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Snacks & Branded ( Foods, Biscuits
& Cookies, Noodle, Pasta,
Vermicelli, Breakfast Cereals,
Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat,
Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets
Pickles & Chutney, Extracts &
Flavouring )
Non- Returnable
Products under this category are non-returnable due to
consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality,
freshness or physical condition of the Product delivered, you may return the Product on door-step
delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Beverages ( Tea, Coffee, Fruit
juices, Energy & Soft Drinks,
Health Drink & Supplement, Soda
& Flavoured Water )
Non-Returnable
Products under this category are non-returnable due to
consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality,
freshness or physical condition of the Product
delivered, you may return the Product on door-step
delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Personal Care ( Hair Care, Oral
Care, Skin Care, Bath & Hand
Wash, Body Wash & Bathing
Accessories, Feminine Hygiene,
Men’s Grooming, Cosmetics and
Beauty Products, Deodrants &
Fragrances, Health & Wellness,
Grooming Tools and Accessories )
Non-Returnable
Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature of the Product. However, in an unlikely event of
you having concerns with the quality, freshness or
physical condition of the Product delivered, you may
return the Product on door-step delivery for the
aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Home Care (Detergents, Dishwash,
All Purpose Cleaners, Fresheners &
Repellents )
Non-Returnable
Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature of the Product. However, in an unlikely event of
you having concerns with the quality, freshness or
physical condition of the Product delivered, you may
return the Product on door-step delivery for the
aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Mom & Baby Care (Baby Grooming, Baby Bath & Hygiene,
Baby Food & Formula, Diapers &
Wipes, Feeding, Baby Health &
Wellness )
Non- Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature of the Product. However, in an unlikely event of
you having concerns with the quality, freshness or
physical condition of the Product delivered, you may
return the Product on door-step delivery for the
aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Mom & Baby Care (Baby Gear,
Baby Bedding Sets & Pillows, Baby
Furnishing, Baby Furniture, Child
Proof & Safety, Baby Toys, Mom &
Maternity)
7 days Returnable
You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product
or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
In addition to the aforementioned conditions, we will
accept the return if you keep the Products in its original
condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful
return pick-up.
Cosmetics; Socks and stockings; Non- Returnable

Products under this category are non-returnable due to
hygiene/ personal care/wellness nature of the Product.
However, in an unlikely event of you having concerns
with the quality or physical condition of the Product
delivered, you may return the Product on door-step
delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.

Footwear (Men, Women and Kids) 15 days Returnable

You may return the Product due to size issue, fit issue,
colour issue, manufacturing defects or if the Product
delivered is different from what was ordered basis the
Product description provided on FARM PLAZA.
You can return if the Product is unused/ unwashed, and
price tag / bar code is intact. Further, there should not be any strong odour /foul smell/perfume/stain on the
Product.
In addition to the aforementioned, we will accept the
return if you keep the Products in its original condition,
along with brand outer box, MRP tags attached, user
manual, warranty cards, warranty certificate and
original accessories in manufacturer packaging for a
successful return pick-up.

Watches 7 Days Returnable

This product is eligible for return within 7 days of
delivery. You may request return of the Product if it is
damaged, defective or if parts of the Product or
accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
Please keep the Product in its original condition, with
brand outer box, MRP tags attached, warranty cards,
and original accessories in manufacturer packaging for
a successful return pick-up. All the protective coverage
of the watch must also be intact.
We may contact you to ascertain the damage or defect
in the Product prior to issuing refund.

Watch Straps & Bands 7 Days Returnable

This Product is eligible for return within 7 days of
delivery. You may request return of the Product if it is
damaged, defective or if parts of the Product or
accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
Please keep the item in its original condition, with
brand outer box, MRP tags attached, warranty cards,
and original accessories in manufacturer packaging for
a successful return pick-up.

Frames, Cases (Eyewear) 30 Days Returnable

This Product is eligible for return within 30 days of
delivery. You may request return of the Product if it is
damaged, defective or if parts of the product or
accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.

In addition to the aforementioned conditions, we will
accept the return if you keep the Products in its original
condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful
return pick-up.
We may contact you to ascertain the damage or defect
in the Product prior to issuing refund.

Sunglass 7 Days Returnable

This Product is eligible for return within 7 days of
delivery. You may request return of the product if it is
damaged, defective or if parts of the product or
accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
In addition to the aforementioned conditions, we will
accept the return if you keep the Product in its original
condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful
return pick-up.
We may contact you to ascertain the damage or defect
in the Product prior to issuing refund.

Books Non-returnable

Products under this category are non-returnable due to
consumable nature of the Product. However, in an
unlikely event of you having concerns with the quality
or physical condition of the Product delivered, you may
return the Product on door-step delivery for the
aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.

Fashion Jewellery 7 days Returnable

The Products under this category are returnable within
7 days from the date of delivery.
We will accept the return if you keep the Products in its
original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty
certificate and original accessories in manufacturer
packaging for a successful return pick-up.

Electronics (Televisions, Large
Appliances like Air Coolers, Air
Conditioner, Refrigerator, Washing
Machine, Dishwasher, Microwave)
7 Days Returnable (T&C Apply)
For products such as air conditioners, televisions, water
purifiers, refrigerators, convection microwave or
washing machine, etc (any item which requires
installation/ demonstration by an authorised
technician), please contact the FARM PLAZA
customer care to register damage or defect within 7
days of delivery*.
You shall have the option to contact the Brand or the
seller directly or FARM PLAZA shall arrange for a
visit of a technician from ResQ/the Brand/ Seller to
assess the damage or defect and accordingly initiate the
return.
*Products will not be eligible for returns if they are
installed by a third-party technician not assigned by
FARM PLAZA.
Please keep the Product in its original condition, with
brand outer box, MRP tags attached, warranty cards,
and original accessories in manufacturer packaging for
a successful return pick-up. In case the Product is
accepted where the package is tampered or the box is
damaged, it will automatically disqualify you from any
return claims for physically damaged/defective
products, incorrect product, or missing accessories.
Electronics – Personal Care &
Grooming – Oral care (Power
Toothbrushes, Water Flossers and
Accessories) Grooming (shavers,
trimmer, epilator); Audio (in ear-
earphones/ ear-bud)
Non-Returnable
Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature of the Product.
In the rare event you receive a damaged, defective or
different product you may return the Product on door-
step delivery for the aforesaid reasons.
In case you receive a Product which is damaged or
defective or is different from what was ordered basis
the Product description provided on FARM PLAZA,
you may contact FARM PLAZA customer care for
initiating return/refund process within 72 hours of the
delivery of the Product. We may ascertain the damage
or defect in the product prior to processing the refund.Please keep the Product in its original condition, with
brand outer box, MRP tags attached, warranty cards,
and original accessories in manufacturer packaging to
enable us to ascertain the damage and process the
refund. In case the Product is accepted where the
package is tampered or the box is damaged, it will
automatically disqualify you from any return claims for
physically damaged/defective products, incorrect
product, or missing accessories.
All Pet Food (including Dog, Cat,
Bird, Fish, Turtle etc.) and
Grooming Aids and Accessories,
Cat Litter & Accessories, Health &
Hygiene, Harness and Collars
Non-Returnable
Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature of the Product. However, in an unlikely event of
you having concerns with the quality, freshness or
physical condition of the Product delivered, you may
return the Product on door-step delivery for the
aforesaid reasons.
We may contact you to ascertain the quality, freshness
or physical condition of the product prior to issuing
refund.
In case you receive a product that is different from
what was ordered basis the Product description
provided on FARM PLAZA, you may contact FARM
PLAZA customer care for initiating return/refund
process within 48 hours of the delivery of the Product.
Pet Toys, Aquarium & Accessories,
Bird Accessories & Cages, and
Other Pets Accessories, Training &
behaviour Aids, Leashes, Habitats
and Supplies, and Apparel
7 days Returnable
You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product
or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
In addition to the aforementioned conditions, we will
accept the return if you keep the Products in its original
condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful
return pick-up.
Furniture (Bedroom, Living, Dining,
Outdoor, Indoor)
Non-Returnable
The Products under this category are non-returnable
However, in the rare event if the Product is damaged ordefective or has missing part or different from what
was ordered basis the Product description provided on
FARM PLAZA, you are required to contact FARM
PLAZA customer care to intimate any damage or
defect or missing part or difference in the Product basis
the description provided on FARM PLAZA, within 72
hours of delivery.
In any case, the return shall be initiated only when the
Product is not used, and is cleaned, not altered or
tampered by you. The Product should not have any foul
odour, perfume, stains, dents, scratches, tears or
damages unless otherwise delivered in such a
condition.
In addition to the abovementioned conditions, we will
accept the return if you keep the Product in its original
condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful
return pick-up.
Any damage caused to the Product post-delivery due to
wrong handling or poor assembly by you, such damage
would render the Product ineligible for return/ refund.
In case of any issue arising after 7 days of delivery
users may contact the manufacturer directly under the
product warranty provided by the manufacturer (as
applicable).
Auto Care (car freshener, cleaning
kits, brake fluid and lubricants,
paint care, wax and shampoos,
batteries and accessories)
Non-returnable
Products under this category are non-returnable due to
consumable nature. In the rare event you receive a
damaged, defective or different product you may return
the Product on door-step delivery for the aforesaid
reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Industrial and Scientific Tools, Lab
& Scientific Products, Test &
Measure & Inspect Instruments,
Power & Hand Tools and
Organisers, Robotics (drill machine,
measuring instruments, cutting
tools, plumbing tools, scales and
balances, lab supplies)
7 days Returnable
You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product
or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.Please keep the Product in its original condition, with
brand outer box, MRP tags attached, warranty cards,
and original accessories in manufacturer packaging to
enable us to ascertain the damage and process the
refund. In case the Product is accepted where the
package is tampered or the box is damaged, it will
automatically disqualify you from any return claims for
physically damaged/defective products, incorrect
product, or missing accessories.
Janitorial & Sanitation Supplies and
Personal Protective Equipment
(personal protective instrument,
safety goggles, cleaning chemicals
and tools, mask, hand gloves)
Non-returnable
Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature. In the rare event you receive a damaged,
defective or different product you may return the
Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being
rejected.
Home Safety & Automation,
Hardware & Plumbing, Paint, Wall
Treatments & Supplies
7 days Returnable
You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product
or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product
description provided on FARM PLAZA.
Please keep the Product in its original condition, with
brand outer box, MRP tags attached, warranty cards,
and original accessories in manufacturer packaging to
enable us to ascertain the damage and process the
refund. In case the Product is accepted where the
package is tampered or the box is damaged, it will
automatically disqualify you from any return claims for
physically damaged/defective products, incorrect
product, or missing accessories.
Packaging supplies, Kitchen & Bath
Fixtures, Building Supplies (Gating
& Railing, Tiles) Paint & Primer,
Hardware & Plumbing (Adhesives
& Sealers, Drain Cleaning
Equipment)
Non-returnable
Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable
nature. In the rare event you receive a damaged,
defective or different product you may return the
Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order
delivery will result in your refund request being rejected.

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